Shipping Policy

Shipping

Estimated Shipping times:  3-6 business days

Most items will be shipped within 1 to 2 working days of purchase.  Actual delivery time will depend on the shipping method.  We ship all products using UPS, DHL express, or USPS.  We will do our best to meet these shipping estimates, but cannot guarantee them. If you choose UPS or DHL you will receive an email to inform you of the tracking numbers and an estimated arrival date. 

 

Returns 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you need to contact us at contact@shaggydogconcepts.com. If your return is accepted, the buyer will be responsible for all shipping cost to return the item to Shaggy Dog Concepts, LLC.  Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return of the product.  Returns may be subject to a 25% restock fee.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@shaggydogconcepts.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.